Cyber Education & Awareness Manager

i-confidential; South Yorkshire, Greater London; In loco; GBP 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

i-confidential Limited is seeking a Cyber Security Education & Awareness Manager to define and implement training and awareness initiatives for internal teams and external customers. You will gather stakeholder requirements to build a scalable customer-facing cyber awareness offering, including events, insights, and upskilling managers to discuss cybersecurity.

You will staff and own the cybersecurity page on the internal sales enablement platform and curate learning paths for Relationship

Competenze

• Experience delivering marketing, training and awareness campaigns.
• Experience gathering requirements and applying Design Thinking.
• Familiarity with agile methodologies and project management.

Mansioni

• Prepare scalable cyber awareness materials for colleagues and clients.
• Own the cybersecurity page on the internal sales enablement platform.
• Lead learning paths for Relationship Managers and client-facing roles.
• Measure impact and quantify value of awareness initiatives.
• Collaborate with CISO teams and third-party suppliers to refresh assets.

Conoscenze

Operational resilience

Business continuity

Cyber security awareness

Strumenti

Content management systems

Descrizione del lavoro

We are currently looking for a Cyber Security Education & Awareness Manager to join an existing team in one of our financial services clients. This will work on the definition and implementation of cybersecurity training & awareness initiatives for internal colleagues and external customers.

The role will involve gathering requirements from business stakeholders to build a scalable customer-facing Cyber awareness offering which includes events, publishing insights and upskilling Managers to talk to their teams and clients about cybersecurity.

Responsibilities

• Prepare and produce scalable cyber awareness materials ranging from presentation decks, crisis simulations, written materials and other assets to engage and upskill colleagues and clients.
• Product owner of cybersecurity page on internal sales enablement platform where all client facing sales and marketing materials are stored.
• Product owner of cybersecurity learning paths for Relationship Managers and other customer facing roles, ensuring the materials in such pathways are engaging, well used and yielding positive results.
• Support in the measurement and value quantification of all activity delivered.
• Conduct requirements gathering from Business CISO teams to understand clients’ needs.
• Work closely with the Cybersecurity Education & Awareness team, and third-party suppliers to repackage existing assets and/or develop and design new training and awareness initiatives for clients.
• Champion an ethos of customer centricity, ensuring that the end user, and their needs and preferences is central to all programmes and initiatives.
• Proactively engage with business stakeholders and team members within Cybersecurity to exchange knowledge and insight inform the client facing cyber awareness proposition.
• Work closely with the fraud awareness team to share best practice and maximise existing education and awareness channels to customers.

Knowledge, Qualifications & Experience

• Operational resilience, business continuity and cyber defences from a commercial organisation.
• Developing and deploying marketing and awareness campaigns.
• Awareness of behavioural science and learner psychology techniques and best practice.
• Requirements gathering, agile methodologies, and project management techniques.
• An understanding of data analysis and problem solving.

Experience

• Designing and delivering marketing, training and awareness campaigns, preferably on cybersecurity or risk.
• Gathering requirements or conducting design activity, preferability with exposure to Design Thinking Approach and end user research methodologies.
• Collaborating effectively with a broad range of stakeholders of varying seniority, within a complex delivery environment.
• Demonstrated ability to build and maintain effective relationships at various levels of the organisation.
• Data analysis.
• Content management systems.
• Working with tools supporting internal communication, engagement & training.

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