CXC Telemarketer

Crown Equipment Corporation; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading material handling company in Birmingham is seeking a Telemarketing Representative to be the first point of contact for customers. The role involves following up leads, managing calls and chats, scheduling appointments, and maintaining the CRM system. Candidates should possess excellent communication skills and a good telephone manner. This opportunity offers a comprehensive training program and a supportive team environment, along with competitive salary and benefits including 25 days holiday and a pension plan.

Benefits

Excellent discount scheme

Employee assistance programme

Qualifications

• Good telephone manner.
• Excellent communication skills.
• Strong administrative experience or transferable skills.
• Confident using Microsoft Office – Word, Excel and Outlook.

Responsibilities

• Follow up leads primarily by phone.
• Take inbound calls and manage live chat enquiries.
• Schedule appointments for field sales reps.
• Maintain regular contact with customers.
• Grow and maintain the CRM system.
• Conduct targeted telephone campaigns.

Skills

Telephone manner

Communication skills

Administrative skills

Microsoft Office proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Overview

We have an exciting opportunity for a Telemarketing Representative to join our team. You will be the first point of contact for a customer interested in Crown Products, reaching out to them to discuss their requirements and arrange a further conversation with a specialist Sales Rep.

Responsibilities

Day to day you will:

• Follow up leads, primarily by phone, both new, excising and returning companies.
• Take inbound calls and pick up live chat enquiries.
• Schedule appointments for field sales reps and maintain regular contact with customers providing support information and following up on enquiries.
• Grow and maintain the CRM system.
• Conduct targeted telephone campaigns for product groups sharing new updates and features.
• Utilise LinkedIn and other professional networking platforms to identify, research, and engage potential leads through targeted searches and personalised InMail outreach.
• Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.

Qualifications

To be considered you will need:

• A good telephone manner.
• Excellent communication skills.
• Strong administrative experience or transferable skills.
• Be confident using Microsoft office – Word, Excel and Outlook.

What awaits you?

A motivated and dynamic team who celebrate success and provide a respectable and transparent working culture. Additionally, you’ll embark on a comprehensive 4‑week training program to upskill and train you for telemarketing success.

About Crown

Crown is one of the world's largest material handling companies with a reputation for award‑winning product design, advanced engineering & technology, as well as superior after‑sales service. For 80 years, Crown's business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward‑thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services. Since its founding in 1945, the family‑owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: "When every minute matters, customers can count on Crown to keep their businesses moving."

Working Hours

Monday to Thursday – 8:00am to 4:30pm with one hour for lunch. Friday – 8:00am to 4:00pm with one hour for lunch. Alternating shift pattern.

Target Salary: Competitive salary package (dependent on experience).

Holidays: 25 days holiday + Bank holidays. Pension: Company pension plan.

Employee benefits

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown's history, more than 1,000 employees have reached a 25‑year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to:

• Excellent discount scheme with access to the best perks from some of the UK's biggest brands.
• Employee assistance programme.