cx Team Member

Foot Locker, Inc.; Tees Valley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading athletic footwear retailer in Tees Valley is seeking enthusiastic retail team members who love sneakers and apparel. Your role will focus on engaging with customers, ensuring satisfaction, and achieving sales goals in a team-oriented environment. Exciting benefits include competitive pay, generous discounts, and opportunities for growth.

Benefits

£10.00 - £13.65 per hour

28 days holiday plus an extra day per year for the first 5 years

Associate discount of between 30 – 50%

Employee Assistance Program

Company Sick Pay scheme

Development Opportunities

Qualifications

• 0-3 years of retail experience.
• Confident and comfortable engaging customers.
• Motivated to achieve great results.
• Initiates completion of tasks without supervision.
• Flexible availability including nights and weekends.

Responsibilities

• Ensuring high levels of customer satisfaction on all products.
• Delivering outstanding customer experience and meeting sales goals.
• Maintaining personal and productivity goals.
• Connecting with every customer to assess needs.
• Learning and sharing product expertise.
• Contributing to a positive and inclusive work environment.

Skills

Retail experience

Customer engagement

Motivated to achieve results

Task initiation

Flexible availability

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• £10.00 - £13.85 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

Cleveland Shop Ctr Unit B
Middlesbrough
UK
TS1--2NP