CX Team Member

Foot Locker, Inc.; Bury St Edmunds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading athletic footwear retailer in Bury St Edmunds is seeking enthusiastic team members for a retail role. Candidates should have retail experience and a passion for customer service. Responsibilities include delivering excellent sales service, meeting personal goals, and maintaining product knowledge. Competitive hourly pay ranging from £10.00 to £13.65, with additional benefits including holiday days and employee discounts.

Benefits

£10.00 - £13.65 per hour

28 days holiday plus an extra day per year for the first 5 years

30% – 50% employee discount

Hapi App discounts & prize draws

Employee Assistance Program

Company Sick Pay scheme

Head Office Internships

Development Opportunities

Qualifications

• 0-3 years of retail experience is desirable.
• Confidently engaging customers for an elevated experience is a must.
• Motivated to achieve results through customer interaction.
• Ability to initiate tasks independently required.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Ensure high customer satisfaction by being knowledgeable about products.
• Deliver sales and maintain operational expectations.
• Meet personal productivity goals.
• Engage customers with open-ended questions to understand their needs.
• Share expertise on products and trends.
• Maintain product knowledge awareness.
• Contribute to a positive workplace.

Skills

Retail experience

Customer engagement

Motivation

Task initiation

Flexible availability

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co‑workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open‑ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• £10.00 - £13.65 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Hapi App – offering discounts & prize draws
• Employee Assistance Program – Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

• The Rock Shop Ctr, U B5
• City: Bury
• State/Province: UK
• Postal Code: BL9--0NN