CX Programme Lead: Elevate Global Customer Experience

Deliveroo; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading food delivery service in the UK is seeking a Programme Manager for Customer Experience to oversee cross-functional programmes that improve service quality. The role involves managing project delivery, coordinating across teams, and tracking impacts. Ideal candidates have strong problem-solving skills, experience with stakeholder management, and a proactive approach to ensure high-quality outcomes. This position offers a hybrid working model, prioritizing employee welfare with diverse benefits.

Benefits

Healthcare benefits

Parental leave

Generous annual leave

Charity support time off

Qualifications

• Proven experience delivering cross-functional projects in a fast-paced environment.
• Strong organizational skills to manage detailed plans and track risks.
• Ability to effectively communicate and manage stakeholders.

Responsibilities

• Manage day-to-day delivery of defined workstreams.
• Coordinate with product, operations, tech, and strategy teams.
• Track success metrics and report on progress.
• Prepare project documentation and maintain governance processes.

Skills

Multi-stakeholder project delivery

Problem-solving

Analytical skills

Stakeholder management

Team collaboration

Job description

A leading food delivery service in the UK is seeking a Programme Manager for Customer Experience to oversee cross-functional programmes that improve service quality. The role involves managing project delivery, coordinating across teams, and tracking impacts. Ideal candidates have strong problem-solving skills, experience with stakeholder management, and a proactive approach to ensure high-quality outcomes. This position offers a hybrid working model, prioritizing employee welfare with diverse benefits.