CX & Market Research Lead — Fixed-Term Contract

Mercedes-Benz in the UK; Milton Keynes; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading automotive firm is seeking a Customer Experience & Market Research Lead in Milton Keynes. This role focuses on managing market research, enhancing customer experiences, and ensuring regulatory compliance. The successful candidate will possess strong project management skills and a passion for customer insights. The position offers a fixed-term contract until December 2026 with competitive salary and benefits, emphasizing diversity and inclusion within the workforce.

Benefits

Competitive salary

Discretionary bonus structure

Flexible benefits pot

Pension scheme

Qualifications

• Educated to Degree level and/or equivalent.
• Strong Project Management skills as well as excellent prioritisation and multi-tasking skills.
• Understanding of the UK financial regulatory environment.

Responsibilities

• Manage Market Research and customer insight activities.
• Drive actionable feedback to improve customer experiences.
• Develop effective working relationships to deliver projects.

Skills

Project Management

Customer Experience

Market Research

Stakeholder Management

Analytical Skills

Education

Degree level education

CIM qualifications

Job description

A leading automotive firm is seeking a Customer Experience & Market Research Lead in Milton Keynes. This role focuses on managing market research, enhancing customer experiences, and ensuring regulatory compliance. The successful candidate will possess strong project management skills and a passion for customer insights. The position offers a fixed-term contract until December 2026 with competitive salary and benefits, emphasizing diversity and inclusion within the workforce.