Customs Executive (Road Freight)

Ligentia; Romford; On-site; GBP 36,000 - 56,000; Full time

Job summary

Ligentia is seeking a Customs Executive (Road) to join our Central Customs Team. You will process import customs declarations for road freight, ensure timely clearances and handle duty/VAT reclaims in line with SLAs, while adhering to HMRC standards.

You will work from our Romford, Leeds or Manchester offices, collaborating with carriers and internal teams to optimize border processes and drive continuous improvement in a dynamic logistics environment.

Qualifications

• Experience processing import customs declarations in freight/logistics contexts.
• Solid knowledge of UK import customs procedures, documentation and GVMS.
• Experience with NCTS, Common Transit procedures and MOTIS operations.
• Hands-on experience using CargoWise or similar freight management software.
• Strong understanding of customs duty, VAT and commodity classification.
• Excellent organisational skills and attention to detail; good customer service.
• Specialised road freight customs experience is highly preferred.

Responsibilities

• Process accurate import customs declarations within SLAs for road freight entries.
• Support GVMS and border processes and manage movements using CargoWise, Descartes Pentant, Destin8 and CNS.
• Oversee and discharge T1 transit movements (NCTS and Common Transit procedures).
• Validate invoices, calculate duties/VAT, raise customer invoices and handle post-entry amendments or reclaims.
• Answer customer/internal queries and build strong relationships across carriers and teams; drive continuous improvement.

Skills

Customs declarations

GVMS knowledge

NCTS procedures

MOTIS operations

CargoWise

VAT/duty classification

Customer service

Attention to detail

Tools

CargoWise

Job description

As a Customs Executive (Road), you will play a vital role in our Central Customs Team. Reporting to the Senior Customs Executive, you will focus primarily on Road Freight Customs Entries - ensuring seamless clearances, resolving complex compliance queries, and managing duty/VAT reclaims, all while keeping strict adherence to customer SLAs and regulatory standards.

This role can be based out of our Romford, Leeds or Manchester office.

Your Role:

• Process accurate import customs declarations within agreed SLAs, managing road freight entries in line with HMRC and customer requirements.
• Support GVMS, inventory-linked border processes, and manage movements using CargoWise, Descartes Pentant, Destin8, and CNS.
• Oversee and discharge T1 transit movements (NCTS, Common Transit procedures, and MOTIS operations).
• Validate commercial invoices and supporting documents, calculate customs duty/VAT, raise customer invoices, and complete post-entry amendments or reclaims.
• Support commodity code classifications, answer customer and internal queries promptly, build strong relationships across carriers and teams, and drive continuous improvement within the team.

What You'll Need:

• Hands-on experience processing customs declarations in a freight forwarding, logistics, or customs environment.
• Solid knowledge of UK import customs procedures, documentation, and GVMS.
• Experience with NCTS, Common Transit procedures, and MOTIS operations.
• Hands-on experience using CargoWise (or similar customs/freight management software).
• Strong understanding of customs duty, VAT, and commodity classification principles.
• Excellent organisational skills, keen attention to detail, and top-tier customer service skills.
• Specialised road freight customs experience highly preferred.

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.