Customs Coordinator

PSM recruitment Ltd; Liverpool; Remote; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customs Coordinator for a maternity cover role in Liverpool, transitioning to a remote position after a week of onboarding. You'll ensure accurate customs activities and compliance, needing at least 2 years of customs experience. The role offers a salary of up to £30,000 plus benefits including 25 days’ holiday and a pension plan.

Benefits

25 days' holiday plus Bank Holidays

Basic pension

Medicash

Free parking when on site

Qualifications

• Minimum 2 years' experience in UK import and export customs procedures.
• Working awareness of HMRC customs rules and the UK Tariff.
• Strong problem-solving, numeracy and analytical ability.
• Clear written and verbal communication; confident with Microsoft Office.
• Commercial awareness and ownership of accuracy and deadlines.

Responsibilities

• Ensure all customs activities (import and export) are completed accurately, compliantly and on time.
• Process declarations from manual and electronic instructions.
• Maintain weekly reporting to support compliance.
• Liaise with internal operations and account teams on customs topics.

Skills

UK import and export customs procedures

HMRC customs rules

Problem-solving

Numeracy

Analytical ability

Communication skills

Microsoft Office proficiency

Commercial awareness

Team player

Flexibility

Job description

PSM Recruitment have a fantastic opportunity for a Customs Coordinator to join a company based in Liverpool for a maternity cover, fixed term until August 2026, after an initial 1 week of training based in Liverpool it will be fully remote. This role will be to join a dedicated in-house customs team serving air and ocean clients and stand alone customs clients.

Duties

• Ensure all customs activities (import and export) are completed accurately, compliantly and on time.
• Process declarations from manual and electronic instructions in line with customer SOPs and HMRC requirements.
• Maintain weekly reporting to support compliance and strong departmental performance.
• Liaise with internal operations and account teams on customs topics to ensure smooth end-to-end service.

Skills & experience (essential)

• Minimum 2 years' experience in UK import and export customs procedures.
• Working awareness of HMRC customs rules and the UK Tariff.
• Strong problem-solving, numeracy and analytical ability.
• Clear written and verbal communication; confident with Microsoft Office.
• Commercial awareness and ownership of accuracy and deadlines.
• A proactive, solutions-focused team player who fits a friendly, “family” ethos.
• Able to build rapport with customers and colleagues and manage multiple account priorities.
• Flexible to participate in rota shifts, occasional weekend and one Bank Holiday per year.

Location & working pattern

Remote role after onboarding.

1 week in the office for training, then working from home thereafter.

Candidate must be based in Liverpool or the surrounding area.

Core hours: 09:00-17:30.

1 week in 8: 07:00-15:30.

1 week in 8: 10:00-18:30.

1 weekend in 8: coverage as required (usually c. 6 hours total).

1 Bank Holiday per year: paid as overtime or swapped for a day off.

Compensation & benefits

• Salary: up to £30,000 (DOE).
• 25 days' holiday plus Bank Holidays.
• Basic pension.
• Medicash.
• Free parking when on site