Customs Compliance Manager

Volvo Group; Radford Semele; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading automotive company in Radford Semele is seeking a customs compliance specialist. In this role, you will liaise with customs authorities, lead audits, and ensure compliance. An analytical mindset and experience in customs or trade are essential, alongside a Level 3 Certificate in Customs Compliance. This position offers a competitive benefits package including a car scheme, pension plan, and generous holiday allowance.

Benefits

Company car scheme (EV or Hybrid)

Pension scheme

Medical Insurance

Employee Assistance Program

Generous holiday allowance

Fitness perks

Enhanced family-friendly policies

Qualifications

• Strong background in customs, logistics or trade.
• Experience using Root Cause Analysis for improvement.
• Detail-focused and analytical with data usage.

Responsibilities

• Be the main contact with customs authorities in the UK and Ireland.
• Lead audits and ensure compliance requirements are met.
• Implement and develop new customs processes.

Skills

Customs compliance

Stakeholder management

Analytical skills

Excel

Power BI

Education

A Level 3 Certificate in Customs Compliance

Tools

Root Cause Analysis

Microsoft Office

Job description

Overview

In this role, you will be Volvo's main contact with customs authorities, explaining our standards and how we comply with applicable regulations. You will also lead or support internal and external audits and take responsibility for relevant certifications and permits. We work proactively to use trade as a competitive advantage and to capture opportunities across the supply chain. Combined with smart digital tools, this creates a strong foundation for success. You report directly to the Director of Customs & Trade EMEA and you are an active member of the EMEA management team. Together with the UK customs compliance manager, as well as collaborating with brokers, master data specialists and internal partners to keep our operations efficient, compliant and forward-thinking.

Responsibilities

• The main contact with customs authorities in the UK and Ireland
• Work closely with brokers to ensure smooth and compliant import and export processes
• Lead audits, assess risk and ensure that all compliance requirements are met
• Support road map activities through to 2030 and work with other teams on specialist topics
• Analyse trade and Power BI data to identify improvements or report to management
• Ensuring all the brands within the Volvo Group are compliant
• You will implement and develop new customs processes
• Maintain documentation and strong compliance controls through regular reviews

Qualifications

• You have a strong background in customs, logistics or trade, with a track record of ensuring compliance and driving improvement. You are analytical, detail-focused and enjoy using data to create meaningful change. The ideal candidate will be confident in managing both internal and external stakeholders and thrive when working collaboratively.
• A Level 3 Certificate in Customs Compliance
• Experience using Root Cause Analysis or similar tools to support continuous improvement
• Strong analytical skills with experience using Excel and Power BI
• Experience in stakeholder management and cross-functional collaboration
• The ability to drive improvement activities within the UK and surrounding countries
• Solid knowledge of Microsoft Office applications
• A proactive approach to internal reviews, follow-ups and compliance controls
• Clear communication skills, both verbal and written

Benefits

• Company car scheme: (A choice between EV or Hybrid models)
• Pension scheme: Matched up to 10% of your salary, including death in service cover.
• Medical Insurance: Medical insurance coverage is provided by Bupa.
• Employee Assistance Program: Take advantage of our wellness, mindfulness, and counselling services supporting your overall well-being.
• Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
• Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
• Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
• For more details regarding our benefits, follow the link: volvo-employee-benefits-document.pdf (volvogroup.com)