Customer Visits and Heritage Officer

MBDA; Stevenage; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

A leading defence organisation in the UK is looking for a skilled individual to oversee customer visits and manage heritage materials. This hybrid role requires excellent communication with senior VIPs and a keen interest in history and heritage. You will also manage logistical arrangements and maintain heritage displays. The compensation ranges from £32,000 to £36,000 based on experience, plus a bonus of up to £2,500.

Benefits

Company bonus up to £2,500

Pension contributions up to 14%

Opportunity for paid overtime

Flexi Leave up to 15 additional days

Enhanced parental leave

Subsidised meals and free car parking

Qualifications

• Ability to manage detailed visit programmes against taught timelines.
• Awareness of cultural differences for visits.
• Adequate knowledge of business and directorate purposes.

Responsibilities

• Oversee all customer visits to MBDA and manage heritage material.
• Deliver course visits and assist in supporting VIP visits.
• Maintain the Heritage Missile displays across sites.

Skills

Interaction with senior VIPs

Calm under pressure

Attention to detail

Understanding of UK MoD structure

Interest in history and heritage

Job description

Key role offering the opportunity to oversee all customer visits to MBDA and manage all heritage material for MBDA UK

Salary: £32,000 - £36,000 depending on experience

Dynamic (hybrid) working: 2 days per week on-site due to workload classification

Security Clearance: British Citizen or a Dual UK national with British citizenship

Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

What we can offer you:

• Company bonus: Up to £2,500 (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Flexi Leave: Up to 15 additional days
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more

The opportunity:

In this role you will be responsible for:

VIP & Course Visits

• Deliver all course visits, non-senior management visits and assist in supporting VIP visits to MBDA UK sites. This will include liaison with the visitor's Outer Office, internal comms, producing a Visit Programme, site tour, security clearances, all elements of the logistical organisation, hospitality and presentations as agreed in consultation with the MBDA host(s).
• Physical management of the visit on the day including travel to other sites if required.
• Deputise for VIP Customer Visits and Heritage Officer MBDA UK as and when required.
• Assist with the delivery of the annual live stream employee CEO/UK MD update, managing logistics for the senior team site visit programme on behalf of the MDs office.
• Maintain the annual VIP and Course Visits Forecast.
• Management of the dedicated Visits & Events Area, to include all equipment, bookings and swipe access.
• Manage missile models and materiel held by the Dept.
• Record relevant details of all visits as part of heritage role.

Heritage

• Actively locate, record and catalogue heritage material across MBDA UK.
• Assist in managing the MBDA UK SharePoint Heritage Portal and all material within.
• Control access and permissions to the MBDA UK SharePoint Heritage Portal.
• Assist in managing the heritage WeWatch channel and uploading new material.
• Co‑owner of the Corporate Social Network intranet Heritage site.
• Promoting and advertising widely across the business the MBDA UK SharePoint Heritage Portal. This will include responding to comments and encouraging conversations around the Sharepoint site.
• Provide material on MBDA heritage when required.
• Maintain the Heritage Missile displays across sites including sourcing additional display items where possible.
• Assist in providing an annual report on key milestones and significant events across all sites.
• Liaise with each sites' Heritage volunteers with the aim to maintain all local records centrally.

What we're looking for from you:

• The ability to confidently interact with senior VIPs and their Outer Offices.
• Able to work calmly under pressure and react to changing situations.
• Adequate knowledge of the business and purpose of each Directorate.
• An ability to manage detailed visit programmes against taught timelines.
• Understanding of UK MoD structure, departments within and roles of senior customers.
• Awareness and understanding of cultural differences and requirements for visits.
• Personal interest in history and heritage.
• Attention to detail to support cataloguing heritage material.

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee‑led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more.

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

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