Customer Uptime Controller - DAF Fleet Services - Devizes

Ford & Slater; Devizes; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

22 days holiday (plus statutory)

Training & development opportunities

Bonus scheme up to £1,500 quarterly

Job summary

Ford & Slater in Devizes is seeking a Customer Uptime Controller to keep customers' fleets on the road by coordinating with the DAF dealer network and third-party partners. You will focus on reducing downtime and delivering exceptional customer service, with training and development opportunities provided.

The role offers a base salary of £30,000–£33,000 with a quarterly bonus up to £1,500, plus 22 days holiday (rising to 25 after 5 years) and ongoing company events and training.

Qualifications

• Proven track record of outstanding customer service.
• Can-do attitude and troubleshooting mindset.
• Excellent written and verbal communication.
• High IT literacy; comfortable using phone and email.
• Organised, resilient and able to work on own initiative.

Responsibilities

• Manage uptime of customer fleet and liaise with DAF dealer network.
• Progress Vehicle Off Road (VOR) cases and coordinate with partners.
• Mitigate downtime through proactive liaison and issue resolution.
• Maintain cost control and communicate with manufacturers about specs or parts.
• Work Monday–Friday, 8am–5pm.

Skills

Customer service

Communication

IT literacy

Problem solving

Organisation

Job description

Customer Uptime Controller - DAF Fleet Services - Devizes

Customer Uptime Controller

Due to substantial growth, we currently have an exciting opening for you to join our highly skilled and collaborative team as a Customer Uptime Controller in our fantastic DAF Fleet Services organisation in Devizes. We are part of one of the largest and most respected DAF dealer groups in Europe and DAF are the largest truck manufacturer in the UK with record growth and award winning trucks year on year. We offer our clients bespoke Fleet Management Solutions to improve their operations and allow them to focus on their business requirements.

As a Customer Uptime Controller, we can offer you:

• Base salary of £30,000 - £33,000 (depending on your industry experience)
• Quarterly bonus of up to £1,500 providing the opportunity to earn an additional £6,000 per annum based on you and your teams performance (Qualify for bonus scheme once fully trained and contributing towards team targets)
• Excellent DAF Customer Uptime Controller training & development opportunities – in house and manufacturer’s
• 22 days holiday (plus statutory), rising to 25 days after 5 years service
• Employee recognition competitions
• Company mini events, food days and much more

We’re looking for someone who is passionate about delivering an exceptional customer experience and ensuring our customers’ vehicles stay on the road where they belong. While training will be provided, the ideal candidate will bring the following skills and qualities:

• A proven track record of providing outstanding customer service.
• Have a can do attitude and enjoy troubleshooting.
• Exceptional communication skills both written and verbal.
• A high level of IT literacy and comfortable on the phone and using email.
• Be organised, resilient and have the ability to work on your own initiative.
• Experience in vehicle repair, fleet management, or the commercial automotive sector would be a distinct advantage, helping you better understand customer needs and challenges.

The Customer Uptime Controller role / responsibilities include (but not limited to):

The principle objective of the team is to provide great customer service through making our customers fleet more available on a day to day basis and by communicating thoroughly to ensure they can plan for scenarios that arise as a result of their vehicles being off the road.

You will be an integral part of a team responsible for managing the uptime of our customer fleet and building strong collaborative relationships primarily with DAF’s dealer network, the largest in the UK. You will have day to day responsibility for Vehicle Off Road (VOR) progress and escalation channelling through third party partners and suppliers.

Mitigating VOR downtime and proactive reduction via a robust process of liaison, support and working with other providers through our large portfolio of support to deliver great service through prioritisation and issue resolution. Communicate with vehicle manufacturers over specification or part issues. Ensure cost control is adhered to at all times.

Working Monday – Friday, 8am to 5pm (1 hour lunch break).

As anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.