Customer Technical Support Executive

Reed; Hatfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading medical devices company in Hatfield is seeking a Technical Customer Support Executive to provide first-class technical assistance. The role involves troubleshooting product issues, managing support cases, and collaborating with engineering teams. Ideal candidates should have experience in technical customer support, excellent communication skills, and a customer-focused attitude. This position offers a competitive salary and benefits in a supportive environment.

Benefits

Competitive salary + healthcare package

20 days holiday + bank holidays

Professional growth opportunities

Qualifications

• Experience in technical customer support, preferably in medical devices.
• Ability to troubleshoot product issues effectively.
• Strong written and verbal communication skills.

Responsibilities

• Respond to technical inquiries and troubleshoot product issues.
• Manage support cases from start to resolution.
• Investigate complaints and maintain accurate logs.

Skills

Technical customer support experience

Problem-solving skills

Excellent communication skills

Customer-focused mindset

IT proficiency (CRM systems, MS Office)

Job description

Technical Customer Support Executive

Location: Office-based Contract: Permanent | Hours: Full-time (37 hrs/week) | Monday - Thursday 7am - 3pm | Friday 8am - 4pm Salary: Competitive + Benefits

Join a leading medical devices company and become part of a dynamic Customer Support team. You’ll provide first-class technical assistance to healthcare professionals, distributors, and end-users, ensuring our products deliver exceptional performance and reliability.

What You’ll Do:

• Respond to technical inquiries and troubleshoot product issues.
• Manage support cases from start to resolution, including repair coordination.
• Investigate complaints and maintain accurate logs and reports.
• Collaborate with engineering and product teams for advanced diagnostics.
• Support new product testing and validation.

What We’re Looking For:

• Experience in technical customer support (medical devices or similar preferred).
• Strong problem-solving skills and ability to work independently.
• Excellent communication and documentation skills.
• Customer-focused mindset with resilience under pressure.
• IT proficiency (CRM systems, MS Office).

Benefits:

• Competitive salary + healthcare package.
• 20 days holiday + bank holidays.
• Professional growth opportunities in a supportive environment.

To be considered for this excellent opportunity to enhance your career, apply now and we will be back in touch if you are shortlisted.