Customer Technical Support

Office Angels; Watford; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A staffing agency in Watford is seeking a Customer Technical Support Specialist to provide expert assistance with heating and plumbing systems. Responsibilities include troubleshooting customer inquiries and collaborating with installers. The ideal candidate will have plumbing experience, strong problem-solving skills, and the ability to communicate effectively. This role offers a competitive salary of £30,000 - £35,000 plus benefits, including holiday and health cash plan.

Benefits

Competitive salary + bonus

25 days of holiday

Health Cash Plan

Life Insurance

Up to 5% matching pension scheme

Qualifications

• Hands-on experience in plumbing and heating systems.
• Ability to multitask effectively.

Responsibilities

• Provide expert technical support via phone and email.
• Collaborate with installers to resolve issues, including on-site visits.
• Monitor product installation issues and provide feedback.

Skills

Technical understanding of plumbing and heating systems

Strong administrative skills

Excellent problem-solving abilities

Confident communicator

Job description

Overview

Customer Technical Support - Must have plumbing experience 🤩

Location: Watford
Salary: £30,000 - £35,000
Working Hours: Monday - Thursday 8.30am-5.15pm Friday 8.30am-4.15pm (3 days working from home, 2 days in the office)

Join Our Team

🚀 Join Our Team!
An exciting opportunity has arisen for a Technical Support Specialist to become an integral part of our Customer Support team in the engineering sector. You will be the expert helping installers, specifiers, and end users with our top-tier heating and plumbing systems. If you love solving problems and providing excellent customer experiences, we want to hear from you!

Responsibilities

• Provide expert office-based technical support via phone and email to homeowners, merchants, and installers.
• Respond promptly to customer inquiries, ensuring timely and accurate resolutions.
• Offer active technical support to sales and marketing teams.
• Guide users in navigating various software applications.
• Stay informed on the latest product ranges and industry movements.
• Collaborate with installers to resolve system performance and installation issues, including on-site visits as needed.
• Monitor product installation issues and provide constructive feedback for continuous improvement.
• Deliver excellent customer experiences and thorough site reports for each visit.
• Support the return of faulty goods for further investigation.

What Will You Need?

• Technical understanding of plumbing and heating systems, with hands-on experience.
• Strong administrative skills and the ability to multitask.
• Excellent problem-solving abilities to troubleshoot technical issues efficiently.
• Energetic self-starter who thrives in a team environment.
• Confident communicator, able to explain technical information clearly to all audiences.
• Willingness to occasionally visit customer sites as required.

What We Offer

• Competitive salary + bonus 💰
• 25 days of holiday 🌴
• Health Cash Plan 🏥
• Life Insurance
• Up to 5% matching pension scheme

If you\'re ready to take the next step in your career and make a difference in our customer support team, apply today! 🌟Let\'s build a brighter future together!

Please call Fiona or Alisha on 01923 255626 if you have any questions.

EEO Statements: Office Angels is an equal opportunities employer who puts expertise, energy, and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.