Customer Technical Manager

Barfoots of Botley; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading agricultural company is seeking a Customer Technical Account Manager to provide technical support and enhance client engagement. The successful candidate will manage retail accounts, ensuring communication of customer requirements. Responsibilities include developing quality improvement plans and conducting customer site visits. Ideal candidates will have experience in quality management, strong communication skills, and food industry knowledge. This role comes with several benefits, including a company pension scheme and development opportunities.

Benefits

Company pension scheme

24/7 Online GP access

Life Assurance

Employee Assistance Program

Discounted leisure membership

Free onsite parking

Qualifications

• Previous experience in Quality or Technical Management or equivalent discipline.
• Previous FMCG or Food/Produce experience desirable.
• UK driving licence and ability to travel within the UK.

Responsibilities

• Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers.
• On-board new suppliers to relevant customer systems.
• Develop quality improvement plans.
• Maintain customer score cards to seek and achieve continuous improvement.

Skills

Excellent communication and presentation skills

Commercial awareness

Strong interpersonal and relationship building ability

Strong organisational skills and attention to detail

Effective project/priority management

Education

Food Safety Level 2

HACCP Level 2

Tools

MS Office applications

Supplier compliance systems

Job description

The Role

An exciting opportunity for a talented Customer focussed Technical Account Manager to join our busy Team.

Applications are invited from committed, reliable and proactive individuals, capable of operating efficiently in a fast paced, dynamic working environment. Reporting directly to the Senior Technical Account Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally, helping to maximise client engagement and unlock new business opportunities.

Highly organised with exceptional attention to detail, the Customer Technical Manager will manage high profile retail accounts by interacting directly with the Technical and Commercial managers. Delivering the business and technical strategy for each customer, whilst driving quality through collaborative, quality improvement plans involving the supply base, factory, farm and customer. Duties will also include analysing and managing customer performance data and enabling continuous improvement prioritisation. You will be working across the business to ensure customer requirements are communicated and met.

Key Responsibilities

• Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
• On-board new suppliers to relevant customer systems
• Communicate and implement strategy plans internally
• Develop quality improvement plans
• Customer site visits and pre-production runs
• Maintain customer score cards to seek and achieve continuous improvement
• Manage NPD and EPD product launches and packaging trials

Requirements

Required Knowledge, Skills & Experience

• Excellent communication and presentation skills
• Commercial awareness
• Strong interpersonal and relationship building ability
• Previous experience in Quality or Technical Management (or equivalent discipline)
• Previous FMCG or Food/Produce experience desirable
• Knowledge of retailer codes of practice, requirements & systems desirable
• Strong organisational skills and attention to detail
• Effective project/priority management
• Food Safety Level 2
• HACCP Level 2
• UK driving licence and ability to travel within the UK
• Proficient in the use of MS Office applications, emails and the internet
• Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA

Benefits

Why Work for Barfoots?

• Investors In People Silver Award status.
• Company pension scheme
• 24/7 Online GP access
• Life Assurance
• Employee Assistance Program
• Benefits Platform
• Development opportunities
• Discounted leisure membership
• Discounted vegetable box scheme
• Cycle to work scheme
• Free onsite parking
• Approved training centre for Highfield qualifications
• Rapidly growing company
• Committed to Sustainability