Customer Team Member

Co-op Group; York and North Yorkshire; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading supermarket chain is seeking a Customer Team Member in York and North Yorkshire. This part-time role offers competitive pay at £12.60 per hour and includes benefits such as 31 days holiday and a pension scheme with up to 10% contributions. Responsibilities include providing exceptional customer service, supporting teammates, and ensuring store safety. Flexible shifts are part of the job. Join a friendly team committed to the community and customer satisfaction.

Benefits

30% discount on products

Pension with up to 10% contributions

Virtual healthcare services

31 days of holiday

Female Employee Assistance Service

Full, paid training

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service on tills and shop floor.
• Support store colleagues to solve problems for customers.
• Ensure the store is safe and legal by keeping shelves stocked.
• Help introduce new products and services.
• Support local community activities and events.

Skills

Customer service

Interpersonal skills

Problem-solving

Flexibility

Job description

Customer Team Member
Location: Market Place, Easingwold, YO61 3AG
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, Permanent contract, Part time
Working pattern: varied shifts including early mornings (5.45am opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or some other business‑related needs.

We're looking for Customer Team Members to join our team at Co‑op.

When you join Co‑op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. Our stores are inclusive environments where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

Disability Confident scheme

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

Recruitment process

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.

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