Customer Team Member

Co-op Group; Worthing; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading cooperative retailer in Worthing is seeking a part-time Customer Team Member. In this role, you'll provide excellent customer service, work varied shifts, and engage with your local community. You will benefit from full training, a pension plan, and discounts on products. Ideal candidates should have strong people skills, a positive attitude, and flexibility in scheduling. Apply now to join a supportive team dedicated to delivering great shopping experiences.

Benefits

30% discount on all Co-op products

10% discounts on all other brands

Pension scheme with up to 10% employer contributions

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Full paid training

Cycle-to-work scheme

Qualifications

• Must have a genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly service to customers and members.
• Support store colleagues to solve problems.
• Ensure store safety and legal compliance.
• Help introduce new products and services.
• Engage in community activities.

Skills

Customer service skills

People skills

Problem-solving skills

Flexibility

Job description

Overview

Customer Team Member
Location: Ham Road, Worthing, BN11 2QY
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings from 6am, afternoons, late evenings until 11pm, and weekends, to be discussed at interview.
Full, paid training provided

You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or some other business-related needs.

We\'re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you\'ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you\'ll be part of a friendly team that\'s dedicated to helping our customers. You\'ll provide great service on the tills and the shop floor, and perform a wide range of other tasks around the store like restocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we\'ve focused on making things fairer for our members and their communities. We offer support for physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you\'ll do

• Friendly and thoughtful service - you\'ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone\'s day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We\'re committed to diversity and inclusion across all our commitments.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you\'ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.