Customer Team Member

Co-op Group; Wolverhampton; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

30% discount on in-store products

Pension scheme with employer contrib.

Holiday entitlement: 31 days (pro rata

Cycle-to-work scheme

Training and career development

Job summary

Co-op is seeking a Customer Team Member for its Wolverhampton store. You will deliver friendly, helpful service with a flexible shift pattern, including mornings, afternoons, and at least one weekend shift. Training is provided, and the role may involve bakery or post office tasks and online order pick/pack duties.

As part of a busy store team, you’ll help keep shelves stocked, assist customers, and promote Co-op memberships while contributing to the local community and store operations.

Qualifications

• A genuine passion for helping people and delivering great customer service.
• Ability to work flexibly across a number of shifts and as part of a team.
• An interest in retail and working in a busy store environment (experience not essential).

Responsibilities

• Support day-to-day store operations with friendly, thoughtful service.
• Work with your team to keep the store running smoothly.
• Handle tills, assist in the bakery or post office as required, and help ensure accurate prices and stock."
• Promote Co-op membership and support local community initiatives.
• Maintain shelves, check dates and ensure food safety on the shop floor.

Skills

Customer service

Teamwork

Flexibility

Job description

Customer Team Member

Location: 46 Warstones Road , Wolverhampton, WV4 4LP

Pay: £13.04 per hour

Contract: 14 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening 5:30am), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview. Role will include working in our in-store bakery

Full, paid training provided

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and in our in-store bakery, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you'll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.