Customer Team Member

CO-OP; Whitemans Green; On-site; GBP 20,000 - 28,000; Part time

Benefits offered by this job

Full training & career development

30% discount on Co-op products

Flexible pay options

Pension with up to 10% employer-contri

31 days holiday

GP access & support programme

Cycle-to-work scheme

Market-leading policies for life’s big

Job summary

CO-OP in the United Kingdom is seeking a Customer Team Member to join a friendly store team. You’ll deliver essential services, help customers, and may work in post office, bakery, or online order picking.

You’ll be on a night shift from 10pm to 6am for 14 hours a week with regular overtime, and you’ll receive full training, a pension, holiday and other benefits.

Qualifications

• Clear commitment to delivering friendly customer service.
• Able to work as part of a team in a busy store environment.
• Willing to work flexible shifts, including nights.

Responsibilities

• Deliver friendly, thoughtful service and help customers find what they need.
• Assist with store operations on the shop floor, tills, bakery, and online orders.
• Keep shelves stocked and prices & stock accuracy up to date.
• Support Co-op membership promotion and community initiatives.

Skills

Customer service

Teamwork

Flexibility

Job description

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day‑to‑day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands‑on on the shop floor and tills, and in our in‑store bakery, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Pay: £17.39 per hour including night shift premium

Contract: 14 hours per week + regular overtime, permanent contract, part time

Working pattern: Night shift to cover the hours between 10pm to 6am, specific nights to be discussed at interview.

Full, paid training provided. At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

Benefits

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market‑leading policies to help you through life’s big moments

A place you’ll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.