Customer Team Member

Co-op Group; West Byfleet; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail organization is seeking a Customer Team Member in West Byfleet. The role involves providing exceptional service, supporting colleagues, and ensuring store compliance. Applicants should demonstrate a genuine care for customers and flexibility in shift work. This part-time position offers competitive pay, extensive training, and numerous employee discounts, fostering personal development in a diverse and inclusive environment.

Benefits

30% discount on all Co-op products

Pension scheme with employer contributions

Paid training

31 days holiday including bank holidays

Virtual healthcare services

24/7 employee assistance

Cycle-to-work scheme

Qualifications

• Aged 18 or over to comply with shift regulations.
• Genuine care for customer needs.
• Ability to build positive relationships.

Responsibilities

• Deliver friendly and thoughtful service.
• Support colleagues to solve customer problems.
• Ensure store safety and legality.
• Introduce new products and services.
• Engage with community activities.

Skills

Customer service orientation

People skills

Problem-solving

Flexibility

Job description

Customer Team Member
Location: High Street, Ripley, GU23 6AF
Pay: £16.80 per hour (including night shift premium)
Contract: 25 hours per week + regular overtime, permanent, part‑time
Working pattern: Night shift 10pm–6am, including weekends – role includes working in the in‑store bakery
Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or other business‑related needs.

We’re looking for Customer Team Members to join our team at Co‑op.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and delivering a great shopping experience
• Work together to make everyone’s day better – support your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates and temperatures are all correct
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

What this job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30 % discount on all Co‑op products in‑store plus 10 % discounts on all other brands
• A pension scheme with up to 10 % employer contributions
• Stream‑a money‑management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

As part of the application process for this job you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.