Customer Team Member

Co-op Group; Washington; On-site; GBP 10,000 - 40,000; Part time

Job summary

A retail cooperative in Washington is seeking Customer Team Members to provide exceptional service and support to customers. The role involves friendly interactions, problem-solving, and ensuring store safety. Candidates should have strong people skills and a flexible attitude towards shifts. This part-time position offers competitive pay and a range of benefits. Join us in creating a welcoming community experience while enjoying discounts and development opportunities.

Benefits

31 days holiday (pro-rata for part-time)

30% discount on Co-op products

Full, paid training

Pension scheme with 10% employer contributions

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• The flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues to solve problems for customers and members.
• Ensure store safety and compliance.
• Help introduce new products and services.
• Engage with local community activities.

Skills

Customer service skills

People skills

Positive attitude

Flexibility in shift work

Job description

Customer Team Member

Location: Concord Shopping Parade; Spout Lane Victoria Lane, Washington, NE37 2SU
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided

Apply for this role using your mobile device (no CV needed!)

We're looking for Customer Team Members to join our team at Co‑op.

Benefits

• 31 days holiday (including bank holidays, pro‑rata for part‑time colleagues)
• 30% discount on all Co‑op products in-store plus 10% discount on all other brands
• Full, paid training and dedicated support for your personal development and career progression
• A pension scheme with up to 10% employer contributions
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support and nutrition & fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Responsibilities

• Friendly and thoughtful service – put customers first in everything you do: respond to queries, champion Co‑op products and Membership, and do all you can to deliver a great shopping experience.
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

What you'll bring

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Application process

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.