Customer Team Member

CO-OP; Sutton-on-Sea; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Full training

30% discount on products

Flexible pay access

Pension scheme

31 days holiday

GP appointments access

Cycle-to-work

Member-friendly policies

Job summary

CO-OP is hiring a Customer Team Member to support daily store operations, assist customers, and promote Co-op membership. You may work in a post office, bakery, or online service area depending on the store, with a focus on delivering friendly, community-centered service.

You will join a team that values collaboration, flexibility across shifts, and a genuine passion for helping people. Full training is provided, along with member discounts and a strong benefits package.

Qualifications

• Experience not required; suitable for all.
• Willing to work varied shifts, including weekends.
• Passion for delivering great customer service and helping customers.

Responsibilities

• Deliver friendly and thoughtful service on the shop floor and tills.
• Work with your team to keep the store running smoothly.
• Maintain shelves, check prices and stock accuracy, and support daily operations.
• Promote Co-op membership and engage with the local community.
• Ensure a safe, legal store environment and assist with daily tasks as needed.

Skills

Customer service

Communication

Teamwork

Flexibility

Tools

Cash register

Job description

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Pay:

£13.04 per hour

Contract:

12 hours per week + regular overtime, permanent contract, part time

Working pattern:

varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview.

Full training and benefits:

Full, paid training provided, At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.