Customer Team Member

Co-op Group; Staines-upon-Thames; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative in Staines-upon-Thames is seeking a part-time Customer Team Member. In this role, you will provide exceptional service to customers, support your colleagues, and maintain the store's safety and compliance. The ideal candidate will have great people skills, a genuine care for customers, and the flexibility to work various shifts. The position includes paid training and a range of benefits, making it a valuable opportunity for anyone looking to contribute positively to their community.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Virtual healthcare services

31 days holiday (pro-rata for part-time)

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Flexible to work a range of different shifts.

Responsibilities

• Provide friendly service to customers.
• Support colleagues in solving customer issues.
• Ensure store compliance and safety.
• Introduce new products and services.
• Engage with local community activities.

Skills

Customer service skills

Problem-solving

Flexibility in shifts

Positive relationship building

Job description

Customer Team Member

Location: London Square, Staines, TW18 4PA
Pay: £12.60 per hour
Contract: 10 hours per week + regular overtime, 6 month temporary contract, part time
Working pattern: Early morning shifts, including weekends, to be discussed at interview. Role will include working in our in-store bakery
Full, paid training provided

What you’ll do

• Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience
• Work together to make everyone’s day better – support your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

This role would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.