Customer Team Member

Co-op Group; St. Ives; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Full training

30% discount on Co-op products

Flexible pay access

Pension up to 10% employer contrib.

31 days holiday pro rata

GP access 24/7

Inclusive policies

Job summary

Co-op Group in the United Kingdom is seeking a part-time Retail Assistant to join our local team. You will deliver friendly service, stock shelves, and help customers find what they need while working a fixed set of shifts.

You will receive full training, discounts on Co-op products, pension contributions, and holiday entitlement. This permanent role pays £13.04 per hour with regular overtime discussed at interview.

Qualifications

• A genuine passion for helping people and delivering great customer service.
• Ability to work flexibly across shifts and as part of a team.
• Interest in retail and working in a busy store environment (experience not essential).

Responsibilities

• Deliver friendly, thoughtful service and resolve issues as needed.
• Work with your team to keep the store running smoothly.
• Hands-on on the shop floor and tills, supporting daily operations to create a great shopping experience.
• Maintain store performance by stocking shelves and checking prices and stock dates.
• Ensure store safety and compliance with prices, dates, and temperatures.
• Promote Co-op Membership and support the local community.

Skills

Customer service

Teamwork

Flexibility

Retail interest

Job description

Pay: £13.04 per hour

Contract: 18 hours per week + regular overtime, permanent contract, part time

Working pattern: 10am to 3pm, Tuesday, 12pm to 6pm, Thursday and 3pm to 10pm, Saturday. We're happy to discuss additional availabiity at interview.

Full, paid training provided

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• - Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• - Work with your team to keep the store running smoothly
• - Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• - Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• - Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• - Promote Co-op Membership and support your local community

What you'll bring:

• - A genuine passion for helping people and delivering great customer service
• - The ability to work flexibly across a number of shifts and as part of a team
• - An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• - Full training and career development resources
• - 30% discount on all Co-op products in-store
• - Flexible access to your pay as you earn it
• - A pension scheme with up to 10% employer contributions
• - 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• - 24/7 access to GP appointments, and colleague support programme
• - Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.