Customer Team Member

Career Choices Dewis Gyrfa Ltd; Somerton, Newport; On-site; GBP 9,200 - 12,000; Part time

Benefits offered by this job

30% discount on Co-op products

Pension scheme with up to 10% employer

31 days holiday pro rata

24/7 GP access and support programme

Job summary

Co-op in Newport is hiring Customer Team Members to join a fast-paced store team. You\'ll deliver friendly service on the floor and at the tills, with potential duties in the bakery or post office, plus picking and packing for online orders.

You will work flexible shifts, including early mornings and weekends, supported by paid training. You\'ll be part of a community-focused business that values customers and colleagues alike.

Qualifications

• Demonstrated customer service skills and a friendly approach.
• Ability to work as part of a team in a fast-moving store environment.
• Willingness to work flexible shifts including early mornings, weekends, and late evenings.

Responsibilities

• Deliver friendly and thoughtful service on the shop floor and at tills.
• Collaborate with team to keep the store running smoothly.
• Support operations including stock checking, pricing, and shelf replenishment.
• Assist in in-store bakery, post office, or online order fulfillment as needed.
• Promote Co-op membership and help customers with queries.

Skills

Customer service

Teamwork

Flexibility

Retail experience

Tills handling

Job description

Customer Team Member Location: Cromwell Road , Newport SW, NP19 0HT Pay: £13.04 per hour Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview.

Role will include working in our in-store bakery Full, paid training provided. You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day.

Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery.

Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters: You'll help keep our shelves stocked and support sales, making sure customers can find what they need.

You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.

Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and in our in-store bakery, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal
• keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community What you'll bring:
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential) Why Co-op?

At Co-op, we're owned by our members.

And because we're owned by you, we can do right by you.

So, when you join us, you're not just taking a job, you're joining a movement.

We're an organisation that puts people and communities first, and we're powered by purpose.

We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources - 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions - 31 days of holiday (including bank holidays, pro rata for part time colleagues) - 24/7 access to GP appointments, and colleague support programme
• Market-leading policies to help you through life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments.

It will take 15- 20 minutes to complete these tests.