Customer Team Member

Co-op Group; Sandgate; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

30% discount on in-store products

Pension scheme with employer co ntribt

31 days holiday (pro rata for part-tim

GP 24/7 access

Job summary

Co-op Group is hiring Customer Team Members in a local Co-op store in the United Kingdom. The role involves 12 hours per week with regular overtime on a permanent part-time contract. Shifts include early mornings and Sundays, with training provided.

You will work in-store, possibly in the bakery or post office, helping customers and supporting daily store operations. You will be part of a friendly team delivering essential services and promoting Co-op membership, with a focus on community

Qualifications

• Customer-focused service experience preferred.
• Ability to work in a fast-moving supermarket environment.
• Willingness to work early mornings and Sundays as required.

Responsibilities

• Provide friendly, helpful service to customers on the shop floor and tills.
• Support daily store operations and maintain stock levels and pricing accuracy.
• Assist in bakery area and in-store processing as needed.
• Promote Co-op membership and local community involvement.
• Ensure compliance with store policies and safety regulations.

Skills

Customer service

Teamwork

Flexible shifts

Job description

Pay: £14.29 per hour including London allowance

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: Opening shifts, 5.45am-11am. Will include Sunday which will require flexible availability. Additional availability can be discussed at interview. Role will include working in our in-store bakery

Full, paid training provided

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co‑op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day‑to‑day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands‑on on the shop floor and tills, and in our in‑store bakery, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co‑op Membership and support your local community

What you’ll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co‑op?

• Full training and career development resources
• 30% discount on all Co‑op products in‑store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Market‑leading policies to help you through life's big moments

A place you’ll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.