Customer Team Member

Co-op Group; Salford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative in the UK is looking for a Customer Team Member to provide excellent service and support. You will work night shifts covering hours between 10pm and 6am and help ensure the store operates smoothly. The ideal candidate will have strong people skills and be flexible in their approach. Benefits include 31 days holiday, a pension with employer contributions, and a 30% discount on store products.

Benefits

31 days holiday

Pension scheme with up to 10% contributions

30% discount on Co-op products

Virtual healthcare services

Full, paid training

Cycle-to-work scheme

Qualifications

• Aged 18 or over to apply, as the role involves night shifts.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem solving.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to solve problems for customers.
• Ensure the store is safe and legal.
• Help introduce new products and services.
• Engage and support the local community.

Skills

Great people skills

Customer care

Flexibility to work shifts

Job description

Overview

Customer Team Member
Location: 1 Balloon Street, Manchester, M60 4EP
Pay: £16.80 per hour including night shift premium
Contract: 16 hours per week + regular overtime, Permanent contract, Part time
Working pattern: Night shift to cover hours between 10pm and 6am, including weekends, to be discussed at interview
Full, paid training provided

You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or some other business-related needs.

We\'re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you\'ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you\'ll do

• Friendly and thoughtful service - you\'ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone\'s day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events

What type of candidate this role suits

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Assessment and closing

As part of the application process for this job, you\'ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.