Customer Team Member

CO-OP; Ruthin; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative in Wales is seeking a Customer Team Member to provide excellent service and support a range of store tasks. This part-time role involves flexible shifts including mornings and evenings. Ideal candidates will have strong people skills and a genuine care for customer needs. Benefits include a 30% discount on products and a pension plan with employer contributions. Full training is provided, and commitment to inclusivity is emphasized.

Benefits

31 days holiday

10% employer pension contributions

Access to virtual healthcare services

30% store discount

Full paid training

Qualifications

• Genuine care for customer needs.
• Great people skills and relationship-building.
• Positive approach to change.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly customer service.
• Support store colleagues.
• Ensure store safety and legality.
• Help introduce new products.
• Engage with the local community.

Skills

Customer service orientation

Team collaboration

Problem-solving skills

Flexibility

Job description

Customer Team Member

Location: Plough Street Conwy, Llanrwst, LL26 0AG

Pay: £12.60 per hour

Contract: 15 hours per week + regular overtime, permanent contract, part time

Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Closing date: 21-11-2025

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). Submit your CV and any additional required information after you have read this description by clicking on the application button.

We’re looking for Customer Team Members to join our team at Co‑op. When you join Co‑op, you’ll get amazing benefits including:

• 31 days holiday
• A pension with up to 10% Co‑op contribution
• Access to virtual healthcare services for you and your family
• A 30% discount on all Co‑op products in our stores

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal, keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services, make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community, get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process and our inclusion commitments.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.