Customer Team Member

Co-op Group; Romford; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Full training provided

30% discount on all Co-op products

Flexible access to pay as you earn it

Pension with up to 10% employer

31 days holiday (pro rata for part‑tim

GP access 24/7

Disability confident recruitment

Job summary

Co-op Group is hiring Customer Team Members in Romford. You'll join a friendly team in a fast-moving store, helping deliver essential services and possibly working in a post office or bakery. You will support store operations, engage customers, and promote membership benefits.

Role includes 14 hours per week with regular overtime on a permanent part-time contract, training provided, and weekend shifts with flexible availability. London allowance included in pay.

Qualifications

• Experience in delivering friendly, helpful service.
• Ability to work flexibly across shifts and weekends.
• Comfortable working on shop floor and tills.

Responsibilities

• Provide friendly, thoughtful service and resolve issues when needed.
• Work with the team to keep the store running smoothly.
• Operate tills, stock shelves, and support daily operations.
• Check prices, dates and stock accuracy to ensure freshness and compliance.
• Promote Co-op Membership and engage with customers in the community.

Skills

Customer service

Teamwork

Flexible shifts

Job description

Location: 8-10 Moray Way , Romford, RM1 4YD

Pay: £14.29 per hour including London allowance

Contract: 14 hours per week + regular overtime, permanent contract, part time

Working pattern: Closing shifts 3pm-11pm. Will include at least 1 weekend shift which will require flexible availability. Additional availability can be discussed at interview.

Full, paid training provided

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you’ll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Market-leading policies to help you through life’s big moments

A place you’ll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion