Customer Team Member

Co-op Digital; Poole; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Full training

30% discount on Co-op products

Pension scheme

31 days of holiday

GP access

Cycle-to-work

Job summary

Co-op Digital in Poole is seeking a Customer Team Member to deliver friendly, helpful service in-store and support post office, bakery or online order services. You will join a busy team and help everyday shoppers navigate products and services.

The role offers part-time hours at £13.04 per hour with full paid training and flexible weekend work. You’ll be part of a company owned by its members, focused on community and discounts to help customers in their local Co-op store.

Qualifications

• Demonstrates passion for helping customers and delivering friendly service.
• Ability to work across a range of shifts and as part of a team.
• Interest in retail and busy store environments (experience not essential).

Responsibilities

• Deliver friendly, thoughtful service and help keep shelves stocked.
• Collaborate with team to keep store running smoothly.
• Operate tills and assist in bakery or post office where applicable.
• Check prices, dates and stock accuracy to ensure a great shopping experience.
• Promote Co-op Membership and support community initiatives.

Skills

Customer service

Flexible shifts

Retail environment

Job description

Customer Team Member

Location: 36 Good Road Upper Parkstone, Poole, BH12 3HP

Pay: £13.04 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: Closing shifts from mid-afternoon through to late evening. Will include working on a Sunday which will require flexible availability. We’re happy to discuss this further at interview. Role will include working in our in-store bakery.

Full, paid training provided

We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and in our in-store bakery, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you'll bring

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

We reserve the right to remove a vacancy before the scheduled closing date.