Customer Team Member

Co-op Group; Perth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative in Perth is seeking a Customer Team Member to provide exceptional service and support in-store operations. Responsibilities include serving customers, maintaining store safety, and participating in community activities. Ideal candidates will have strong people skills and flexibility in working hours. Benefits include employee discounts, pension contributions, and comprehensive training.

Benefits

30% discount on Co-op products

Pension scheme

Virtual healthcare services

Cycle-to-work scheme

Paid training and development

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to resolve issues.
• Ensure the store is safe and legally compliant.
• Introduce new products and services.
• Get involved in community activities.

Skills

Great people skills

Positive approach to change

Flexibility to work shifts

Job description

Customer Team Member – Location: 38 Main Street Bridge End, Perth, PH2 7HB – Pay: £12.60 per hour – Contract: 16 hours per week + regular overtime, permanent part‑time – Working pattern: varied shifts including early mornings, afternoons, late evenings and weekends, to be discussed at interview. Role will include working in our in‑store bakery.

Full, paid training provided.

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business‑related needs.

We're looking for Customer Team Members to join our team at Co‑op.

Responsibilities

• Friendly and thoughtful service – you put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience.
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem‑solving.
• The flexibility to work a range of different shifts.

Benefits

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

We reserve the right to remove a vacancy before the scheduled closing date.

Inclusion and Equality

Building an inclusive workplace – We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We will ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.