Customer Team Member

Co-op; Par; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail chain in England is seeking a Customer Team Member in Par to deliver excellent service and support customers. This part-time role offers competitive pay, benefits like a pension scheme and discounts, and provides full training. Ideal candidates should have great people skills, a genuine care for customers, and the flexibility to work varied shifts, including weekends.

Benefits

31 days holiday

Pension with up to 10% contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service, responding to queries.
• Support store colleagues and solve customer problems.
• Keep shelves stocked and ensure prices, dates, and temperatures are correct.
• Introduce new products and services.
• Get involved in community activities and events.

Skills

Great people skills

Positive approach to change

Flexibility to work shifts

Job description

Customer Team Member

Location: 107 Par Green, Par, PL24 2AG
Pay: £12.60 per hour
Contract: permanent, part time, 12 hours per week + regular overtime

Working pattern: varied shifts, early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in‑store bakery. Full, paid training provided.

We’re looking for Customer Team Members to join our team at Co‑op.

When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services, and a 30% discount on all Co‑op products in our stores. You’ll also receive support for your physical, mental, and financial wellbeing and market‑leading policies to help you through life events.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and delivering a great shopping experience.
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are correct.
• Help introduce new products and services – make changes feel natural and share experiences with your colleagues so everyone learns together.
• Support your local community – get involved in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.