Customer Team Member

Co-op Group; Orpington; On-site; GBP 10,000 - 40,000; Part time

Job summary

A retail organization in Orpington is seeking a part-time Customer Team Member to provide friendly service, support colleagues, and maintain store safety standards. You must have a genuine care for customers, the ability to build positive relationships, and flexibility for varied shifts. Benefits include 31 days of holiday, a pension scheme, and full training provided.

Benefits

31 days holiday

Pension scheme with up to 10% employer contributions

30% discount on Co-op products

Virtual healthcare services

Full, paid training

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to solve problems.
• Keep the store stocked and ensure safety protocols.

Skills

Customer service skills

Positive approach to change

Flexibility for different shifts

Ability to build relationships

Job description

Customer Team Member

Location: 99 Cotmandene Crescent St Pauls Cray, Orpington, BR5 2RB

Pay: £13.85 per hour including London allowance

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

Benefits

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you'll do

• Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

Application Process

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.