Customer Team Member

Co-op Digital; Long Eaton; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Full training

30% discount on Co-op products

Pension scheme

31 days holiday

GP access 24/7

Cycle-to-work

Job summary

Co-op is hiring a Customer Team Member in Long Eaton. The role involves working across a busy store, including post office or bakery areas, with varied shifts from early mornings to weekends. You must be 18 or over and will receive full training.

Pay is £13.04 per hour for part-time hours (12-15 per week) with regular overtime and a permanent contract. This role includes supporting store operations and helping customers daily.

Qualifications

• Customer-focused approach and a genuine passion for helping people.
• Willingness to work across a variety of shifts including early mornings and weekends.

Responsibilities

• Deliver friendly, helpful service to customers on the shop floor, tills, and bakery areas.
• Assist with stock, pricing checks, and stock accuracy.
• Support daily store operations and provide a great shopping experience.

Skills

Customer service

Flexible shifts

Retail interest

Job description

Customer Team Member

Location: Draycott Road, Long Eaton, NG10 3FR

Pay: £13.04 per hour

Contract: 12-15 hours per week + regular overtime, permanent, part time

Working pattern: Varied shifts including early mornings from 5:45am, afternoons, late evenings (store closing) and weekends, to be discussed at interview. The role will also include working in our in-store bakery.

Full, paid training provided

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, in our in-store bakery and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you'll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.