Customer Team Member

CO-OP; Loggerheads; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-established retailer in the United Kingdom is seeking a Customer Team Member to provide excellent service while engaging with customers and the community. Responsibilities include managing store operations, supporting team members, and promoting new products. The ideal candidate will possess strong people skills and flexibility to work varied shifts. This part-time position includes benefits such as 31 days holiday, a pension scheme, and a 30% discount on products.

Benefits

31 days holiday (pro-rata)

Pension scheme with up to 10% contribution

Access to virtual healthcare services

30% discount on all Co-op products

Stream money-management app access

24/7 employee assistance service

Full paid training

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to apply.
• Ability to build positive relationships with customers and colleagues.
• Experience in providing customer service is advantageous.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues in problem solving.
• Ensure store safety and compliance.
• Introduce new products and services.
• Engage in community activities and events.

Skills

Great people skills

Positive approach to change

Flexibility to work varied shifts

Job description

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

A genuine care for the needs of customers and members

• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Pay: £12.60 per hour

Contract: 14 hours per week + regular overtime, permanent contract, part‑time.

Working pattern: varied shifts including early mornings (store opening), afternoons, and weekends, to be discussed at interview. The role will also include working in our in‑store bakery.

Full, paid training provided.

You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to apply for this role as it may involve either working before 6 am or after 10 pm, or some other business‑related needs.

We're looking for Customer Team Members to join our team at Co‑op.

Benefits

• 31 days holiday (including bank holidays, pro‑rata for part‑time colleagues).
• A pension scheme with up to 10% Co‑op contribution.
• Access to virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 30% discount on all Co‑op products in-store (plus 10% discounts on all other brands).
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.