Customer Team Member

Co-op Group; Heathfield; Presencial; GBP 17 000 - 19 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Full training provided

30% product discount

Pension scheme

Flexible pay options

Holiday allowance (31 days)

GP access

Colleague support programme

Resumo da oferta

The Co-op Group is seeking a Customer Team Member for a part-time role at Horam Inn, High Street Horam, Heathfield. The position involves delivering friendly service on the shop floor and tills, and may include duties in the post office or bakery, or assisting with online orders.

You will be part of a small team in a busy store, helping stock shelves, check prices and dates, and keep the store safe and compliant. Training is provided, with regular overtime and a 9-month temporary contract.

Qualificações

• Customer-focused service experience preferred.
• Ability to work well in a team and communicate clearly.
• Willingness to work flexible shifts across a busy store.

Responsabilidades

• Deliver friendly and helpful service on the shop floor and tills.
• Assist with stock checks and price accuracy.
• Support daily store operations and customer needs.
• Help maintain store standards and visual appearance.
• Promote Co-op membership and local community involvement.
• Contribute to a positive shopping experience for customers.

Conhecimentos

Customer Service

Teamwork

Flexible scheduling

Retail environment

Descrição da oferta de emprego

Location: Horam Inn, High Street Horam, Heathfield, TN21 0EL

Pay: £13.04 per hour

Contract: 16 hours per week + regular overtime, 9 month temporary contract, part time

Full, paid training provided

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do

• - Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• - Work with your team to keep the store running smoothly
• - Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• - Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• - Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• - Promote Co-op Membership and support your local community

What you'll bring

• - A genuine passion for helping people and delivering great customer service
• - The ability to work flexibly across a number of shifts and as part of a team
• - An interest in retail and working in a busy store environment (experience not essential)

Why Co-op

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• - Full training and career development resources
• - 30% discount on all Co-op products in-store
• - Flexible access to your pay as you earn it
• - A pension scheme with up to 10% employer contributions
• - 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• - 24/7 access to GP appointments, and colleague support programme
• - Market-leading policies to help you through life's big moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion