Customer Team Member

Co-op Group; Halstead; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading grocery retailer in Halstead is seeking a Customer Team Member to provide exceptional service, ensuring customer satisfaction and compliance with store standards. The role is part-time, offering 12 hours per week with varied shifts, and includes paid training and excellent employee benefits such as discounts and a pension scheme. Candidates should be flexible and possess great people skills, with a genuine care for customers and community involvement.

Benefits

30% discount on all products

Pension scheme with up to 10% employer contributions

Virtual healthcare services

Cycle-to-work scheme

31 days of holiday, pro rata

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support store colleagues to solve problems for customers.
• Ensure store compliance with safety and legal standards.
• Help introduce new products and services in the store.
• Engage with community activities and events.

Skills

Customer service skills

Positive problem-solving approach

Flexibility in shift work

Relationship building

Job description

Position

Customer Team Member

Location and Pay

Location: Previously The Woodman Colchester Road, Halstead, CO9 2DY

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working Pattern

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full Training and Development

Full, paid training provided

Application Process

You can apply for this role using your mobile device (no CV needed!)

About Co-op

Co-op is an independent co-operative where members and community members are at the heart of everything we do. We focus on supporting our members, communities and environment through quality products and services.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream: a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

What You’ll Do

• Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are all correct
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

What You Bring

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Inclusion and Diversity

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Recruitment Process

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.