Customer Team Member

Co-op Group; Gwersyllt; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Full training

30% discount on Co-op products

Pension scheme

Holiday entitlement (31 days incl. BH)

GP access 24/7 and support programme

Job summary

Co-op Group in Wales is hiring Customer Team Members for a store in Wrexham. The role involves delivering friendly service, stocking shelves, handling tills, and supporting daily store operations to create a positive shopping experience.

You will be part of a team, with early shifts starting at 5.45am and weekend work. Full training is provided, and there are opportunities to grow within the Co-op network.

Qualifications

• Genuine passion for helping people and delivering great customer service.
• Ability to work flexibly across a number of shifts and as part of a team.
• Interest in retail; experience not essential.

Responsibilities

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed.
• Work with your team to keep the store running smoothly.
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience.
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy.
• Make sure the store safe and legal.
• Keep the shelves stocked and ensure prices, dates, and temperatures are correct.
• Promote Co-op Membership and support your local community.
• Show enthusiasm for working in a busy store environment.

Skills

Customer service

Teamwork

Flexibility

Job description

Customer Team Member Location: Borras Park Road; Borras Park , Wrexham, LL12 7TH Pay: £13.04 per hour Contract: 20 hours per week + regular overtime, permanent contract, part time Working pattern: Opening shifts, early morning starts from
5.45am through to 1pm.

Will include at least 1 weekend shift which will require flexible availability.

We're happy to discuss this further at interview.

Full, paid training provided

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day.

Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery.

Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters: You'll help keep our shelves stocked and support sales, making sure customers can find what they need.

You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.

Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal
• keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• An interest in retail and working in a busy store environment (experience not essential)

What you'll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments.

It will take 15- 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).

Benefits:

• Full training and career development resources - 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions - 31 days of holiday (including bank holidays, pro rata for part time colleagues) - 24/7 access to GP appointments, and colleague support programme
• Market-leading policies to help you through life's big moments

A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve.