Customer Team Member

Co-op Group; Gretna; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Discount on Co-op products

Pension with employer contributions

31 days holiday (pro rata for part-tim

Access to GP appointments 24/7

Job summary

Co-op is hiring Customer Team Members for our Gretna store, joining a friendly team delivering essential services in-store, including post office, bakery, or online order pickups. This permanent, part-time role is 18 hours per week with regular overtime, paying £13.04 per hour. Shifts typically 9am-3pm or 4pm-10pm, including weekends.

Full paid training provided. You’ll help keep shelves stocked, assist customers, operate tills, and support store operations while promoting Co-op Membership and

Qualifications

• No prior retail experience required, but a genuine passion for helping people is essential.
• Willing to work across a number of shifts, including weekends.
• Full training and career development are provided.

Responsibilities

• Deliver friendly and thoughtful service on the shop floor and at the tills.
• Keep shelves stocked and prices, dates, and stock accurate.
• Support daily store operations and ensure a great shopping experience.
• Promote Co-op Membership and engage with customers and the community.

Skills

Customer service

Teamwork

Flexible shifts

Retail interest

Job description

Location: Annan road Gretna, Dumfries and Galloway, DG16 5DH

Pay: £13.04 per hour

Contract: 18 hours per week + regular overtime, permanent contract, part time

Working pattern: 9am-3pm or 4pm-10pm depending on the rota, includes weekends.

Full, paid training provided

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you'll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

We reserve the right to remove a vacancy before the scheduled closing date.