Customer Team Member

CO-OP; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading retail company in Greater London is seeking a Customer Team Member to provide friendly and thoughtful service to customers. You'll maintain store standards, support your team, and ensure a great shopping experience. Ideal candidates are flexible, possess great people skills, and can work varied shifts. Benefits include 31 days holiday, a pension scheme with significant contributions, and access to virtual healthcare services.

Benefits

31 days holiday

30% discount on Co-op products

Pension with up to 10% employer contributions

Access to virtual healthcare services

Qualifications

• Friendly and thoughtful service, putting customers first.
• Great communication and problem-solving abilities.
• Ability to work collaboratively with team members.

Responsibilities

• Provide excellent customer service and support.
• Maintain store safety and cleanliness standards.
• Lead and support team efforts for a great shopping experience.

Skills

Great people skills

Positive approach to change

Flexibility to work shifts

Job description

Overview

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

Customer Team Member Responsibilities

• Friendly and thoughtful service – you'll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events! As a Customer Team Member at Co‑op, you'll be part of a business that's truly different. There's lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in‑store experience to preparing bakery products and promoting our membership offer, every day is different. If you're looking to kick‑start your retail career, this opportunity could be perfect for you.

Customer Team Leader Responsibilities

You'll help maintain our high standards while supporting your store colleagues to be their best. You'll assist the Store Manager and make sure your store is always safe. You'll also take pride in keeping the store well‑stocked and looking great, leading by example and doing the right thing. If you're looking to build a rewarding career in retail, this could be the perfect opportunity.

Store Manager Responsibilities

As a Store Manager at Co‑op, you'll lead your team and make sure everyone works together to deliver a great in‑store experience for our customers. While the role comes with its challenges, with exciting opportunities for growth, it's one of the most rewarding careers in retail. You'll lead a large team of Store Managers across around 20 stores. You'll inspire your team to deliver a great customer experience, drive sales, and contribute to their communities. This is about more than managing stores – you'll help to bring our strategies to life through exciting projects and programmes. With plenty of support and the freedom to develop, this is a great opportunity to grow your career in retail.

Success Profile

• Forging Relationships
• Speaking Up
• Co‑operation
• Inspirational Communication
• Supporting Change

Benefits

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts
• 30% discount on all Co‑op products in store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme, holidays starting from 31 days holiday per year (includes bank holidays)
• 30% off Co‑op branded products in our food stores
• Pension with up to 10% employer contributions
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Services to support your physical, mental and financial wellbeing

Additional Information

Food Retail at Co‑op: Our Food Retail teams are the face of Co‑op. If you're welcoming, friendly, and helpful, you'll thrive here. The day is busy, but our colleagues work together to get things done and give our customers a great in‑store experience. Whether you're a Customer Team Member, Customer Team Leader, or Store Manager, we'll reward you by supporting your financial, physical and mental wellbeing, and give you the tools to own your development and your career. That's our promise to you. Our Co‑op culture: At Co‑op you'll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders. We're all in this together and at Co‑op, we always look out for each other. We'll do all we can to help you create a great work/life balance. If you experience abuse or harassment in the workplace, we'll support you. Your manager won't solve all your problems, but they'll understand and empower you.