Customer Team Member

Co-op Group; Glasgow; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community-focused retail company in Glasgow is seeking a part-time Customer Team Member. The role requires a genuine care for customers and the ability to build positive relationships. You will provide friendly service, support colleagues, and engage with the community. The position offers £12.60 per hour with multiple benefits including discounts and a pension plan.

Benefits

30% discount on all products

Pension scheme with up to 10% employer contributions

31 days of holiday

Virtual healthcare services

Full, paid training

Qualifications

• Genuine care for the needs of customers and members.
• Great people skills with the ability to build positive relationships.
• Positive approach to change and problem solving.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues in resolving customer issues.
• Ensure the store is safe and compliant with regulations.
• Introduce new products and services to customers.
• Engage with the local community through various activities.

Skills

People skills

Customer service orientation

Flexibility

Problem solving

Job description

Overview

Customer Team Member
Location: 390-400 Paisley Road West Ibrox, Glasgow, G51 1BG
Pay: £12.60 per hour
Contract: 15 hours per week + regular overtime, Permanent contract, Part time
Working pattern: varied shifts including early mornings (5am opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at interview
Full, paid training provided

You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or some other business-related needs.

We're looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you’ll do

• Friendly and thoughtful service - you\'ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone\'s day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events

What this job would suit

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Application process

As part of the application process for this job, you\'ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.