Customer Team Member

Co-op Digital; Floshend Cottage; On-site; GBP 11,000 - 12,000; Part time

Benefits offered by this job

Staff discount

Pension scheme

Holiday entitlement

Training & development

Cycle-to-work

Job summary

Co-op is seeking Customer Team Members for our Gretna store to join a friendly team delivering essential services to the local community. You’ll help customers, stock shelves, and assist on tills or in post office/bakery where applicable.

This part-time role requires 16 hours weekly with overtime, offers full paid training, and includes benefits such as staff discount, pension, and generous holiday entitlement.

Qualifications

• Genuine passion for helping people and delivering great customer service.
• Ability to work flexibly across shifts and as part of a team.
• Interest in retail and working in a busy store (experience not essential).

Responsibilities

• Deliver friendly, thoughtful service and resolve issues.
• Work with the team to keep the store running smoothly.
• Handle shop floor, tills, and daily operations.
• Keep shelves stocked, check prices, dates, and stock accuracy.
• Promote Co-op Membership and support the community.

Skills

Customer service

Team player

Flexibility

Tools

Cash handling

POS system

Job description

Customer Team Member

Location: Annan road Gretna, Dumfries and Galloway, DG16 5DH

Pay: £13.04 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: 2pm to 10pm or 6pm tp 10pm, with flexible availability across the week to include at least 1 weekend shift. We’re happy to discuss additional availability further at interview.

Full, paid training provided

We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you'll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion