Customer Team Member

CO-OP; Fernhill; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Full training and career development

30% discount on Co-op products

Pay on demand (pay as you earn)

Pension scheme with up to 10% employer

31 days of holiday

GP appointments access and colleague‑s

Cycle-to-work scheme

Market-leading policies

Job summary

CO-OP is hiring Customer Team Members to join our local store. You’ll work with a friendly team to deliver quick, courteous service across shop floor and tills, helping customers find what they need and enjoy a great shopping experience.

Full training and career development resources are provided. You’ll benefit from 30% discount on Co-op products, flexible pay access, a pension scheme, 31 days holiday, GP access, a cycle-to-work scheme and supportive policies to help you balance life and work.

Qualifications

• Experience in retail is welcome but not required.
• A genuine passion for helping people and delivering great customer service.

Responsibilities

• Deliver friendly, helpful service to customers on the shop floor and tills.
• Keep shelves stocked and prices/dates accurate.
• Support daily store operations and teamwork.
• Promote Co-op membership to customers.
• Be flexible across shifts, including weekends.

Skills

Customer service

Teamwork

Flexibility

Attention to detail

Job description

Working pattern: Closing shifts from mid-afternoon through to late evening. Will include at least 1 weekend shift which will require flexible availability. We're happy to discuss this further at interview.

Full, paid training provided

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters: You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

You’ll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you’ll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.