Customer Team Member

Co-op Group; East Boldon; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known retail organization is seeking a Customer Team Member in East Boldon. In this part-time position, you will provide excellent customer service, ensuring a great shopping experience while performing various tasks, including re-stocking shelves and maintaining store safety. The role includes flexible shifts and supportive team dynamics. Full training will be provided along with generous employee benefits such as a discount on products, healthcare services, and opportunities for personal development.

Benefits

30% discount on store products

Pension scheme with employer contributions

Access to virtual healthcare services

31 days of holiday (pro-rated)

Cycle-to-work scheme

Full, paid training and development support

Qualifications

• Genuine care for customer needs.
• Ability to build positive relationships with customers and colleagues.
• Flexibility in shift work.

Responsibilities

• Provide friendly service and support to customers.
• Ensure store safety and legal compliance.
• Assist in introducing new products.

Skills

Great people skills

Positive attitude towards change

Flexibility to work varied shifts

Job description

Customer Team Member

Location: 31 Chiswick Square Hylton Castle, Sunderland, SR5 3PZ

Pay: £12.60 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: varied 4 hour shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

About the role

We’re looking for Customer Team Members to join our team at Co‑op.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

What you’ll do

• Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

What we’re looking for

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rated for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.