Customer Team Member

Co-op Group; Dundonald; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative in Northern Ireland seeks a Customer Team Member to deliver exceptional service and support colleagues. This part-time role requires flexible shifts, providing a great opportunity for those who care about customer needs. Responsibilities include ensuring store safety and engaging with community events. Benefits include discounts, a pension scheme, and paid training, all aimed at fostering a diverse and inclusive workplace.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Virtual healthcare services

31 days of holiday (pro rata)

Cycle-to-work scheme

Full, paid training

Qualifications

• Genuine care for the needs of customers and members.
• Great people skills to build positive relationships.
• Positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to solve problems.
• Ensure store safety and legal compliance.
• Introduce new products and services to customers.
• Participate in community activities and events.

Skills

Customer care

People skills

Flexibility

Problem solving

Job description

Customer Team Member

Location: 361 Beersbridge Road, Belfast, BT5 5DT
Pay: £12.60 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or other business-related needs.

What you'll do

• Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are correct.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

Application process

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.