Customer Team Member

Co-op Group; Darvel; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative in Darvel is seeking a Customer Team Member to provide excellent customer service and support. This role offers a part-time contract with varied shifts and benefits including a pension scheme, discount on products, and 31 days of holiday. Training and development support will be provided.

Benefits

30% discount on Co-op products

10% discount on all other brands

Pension scheme with employer contributions

Full, paid training

Access to virtual healthcare services

Employee assistance service

Cycle-to-work scheme

31 days of holiday

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change.

Responsibilities

• Provide friendly service and respond to queries.
• Support store colleagues and solve problems for customers.
• Ensure store safety and legality.
• Introduce new products and changes.
• Engage with local community activities.

Skills

Great people skills

Problem-solving

Flexibility

Job description

Customer Team Member
Location: 23 East Main Street, Darvel, KA17 0HR
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview
Full, paid training provided

Apply using your mobile device (no CV needed!)

Overview

We’re looking for Customer Team Members to join our team at Co‑op. When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What you’ll do

• Provide friendly and thoughtful service, responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better, supporting your store colleagues to solve problems for customers and members.
• Ensure the store is safe and legal – keep shelves stocked, and make sure prices, dates, and temperatures are all correct.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem‑solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• The Stream money management app, giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.