Customer Team Member

Co-op Group; Crawley; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail organization in Crawley is seeking a Customer Team Member. You will provide friendly service, support team activities, ensure store safety, and engage with local communities. The position offers part-time hours with flexible shifts, comprehensive training, and various employee benefits including discounts, pension, healthcare access, and inclusive workplace initiatives.

Benefits

31 days holiday

Pension with employer contributions

Virtual healthcare services

30% discount on Co-op products

Money-management app

24/7 employee assistance service

Full paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customers and members.
• Ability to build positive relationships.
• Positive approach to change.
• Flexibility to work a range of shifts.

Responsibilities

• Provide friendly customer service.
• Support colleagues in solving customer problems.
• Ensure store compliance and safety.
• Introduce new products to customers.
• Engage in community activities.

Skills

Customer service

Teamwork

Problem-solving

Flexibility

Job description

Customer Team Member

Location: 1-2 Tilgate Parade, Crawley, RH10 5EQ. Pay: £12.60 per hour. Contract: 12-16 hours per week + regular overtime, permanent contract, part time. Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at interview. Full, paid training provided.

You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.

We're looking for Customer Team Members to join our team at Co‑op.

Benefits

• 31 days holiday (including bank holidays, pro rata for part‑time colleagues)
• A pension with up to 10% Co‑op contribution
• Access to virtual healthcare services for you and your family
• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it
• 24/7 employee assistance service
• Full, paid training and dedicated support for personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

What you’ll do

• Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process and our inclusion commitments at https://jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.