Customer Team Member

Co-op Group; City Of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail organization is seeking Customer Team Members in London. This part-time role involves providing excellent customer service, supporting store operations, and engaging with the community. Candidates should have strong interpersonal skills, a positive attitude towards change, and the ability to work flexible hours. This position offers competitive pay, benefits, and full training.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

31 days of holiday

Virtual healthcare services

Cycle-to-work scheme

Full, paid training

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills with the ability to build positive relationships.
• A positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to solve problems for customers.
• Ensure the store is safe and legal.
• Help introduce new products and services.
• Get involved in community activities.

Skills

People skills

Flexibility

Positive approach to problem solving

Genuine care for customer needs

Job description

Customer Team Member

Location: Minories, London, EC3N 1LA

Pay: £13.85 per hour including London allowance

Contract: 8 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including afternoons, evenings, and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

We're looking for Customer Team Members to join our team at Co‑op.

When you join Co‑op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

Customer Team Member Responsibilities

• Friendly and thoughtful service – you will put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and ensure that prices, dates, and temperatures are all correct.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

What you'd bring

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

We’ll ask if you need reasonable adjustments during the recruitment process. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.