Customer Team Member

CO-OP; Catterick; Presencial; GBP 14.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30% discount on Co-op products

Pension scheme with up to 10% employer

31 days of holiday (pro rata)

Cycle-to-work scheme

Full training and career development

Flexible access to pay as you earn it

24/7 GP access

Descripción de la vacante

CO-OP is hiring Customer Team Members to join your local Co-op store in the United Kingdom. You’ll work on the shop floor and tills, helping customers, stocking shelves and supporting post office or bakery where available.

Full, paid training is provided and flexibility across shifts, including weekends, is expected to keep our community shop running smoothly. You’ll be part of a friendly team, delivering quick, thoughtful service and promoting Co-op Membership.

Formación

• Experience in retail is not essential.
• A genuine passion for helping people and delivering great customer service.
• Ability to work flexibly across a number of shifts and as part of a team.

Responsabilidades

• Deliver friendly and thoughtful service on the shop floor and tills.
• Keep shelves stocked, check prices, dates and stock accuracy.
• Support daily operations and help maintain a great shopping experience.
• Promote Co-op Membership and support your local community.

Conocimientos

Customer service

Flexible teamwork

Customer focus

Descripción del empleo

Working pattern: Closing shifts from mid-afternoon through to late evening. Will include at least 1 weekend shift which will require flexible availability. We're happy to discuss this further at interview.

Full, paid training provided

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

A genuine passion for helping people and delivering great customer service

• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.