Customer Team Member

CO-OP; Camberley; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Full training and career development

Discount on Co-op products

Flexible pay access

Pension scheme

Holiday entitlement

GP access 24/7

Cycle-to-work

Wagestream access

Wellbeing support

Job summary

Co-op is hiring Customer Team Members to join a friendly team in our local Co-op store. You’ll deliver friendly service, help keep shelves stocked, and promote Co-op membership to customers.

The role may involve working in a post office, bakery, or assisting with online order picking for home delivery, depending on the store. You'll be a familiar face in the community, helping us stay connected with local and national charities while supporting daily operations and a great shopping experience

Qualifications

• Italian?
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Responsibilities

• Deliver friendly and thoughtful service on the shop floor and tills
• Keep shelves stocked, check prices and stock accuracy
• Promote Co-op membership and support community initiatives
• Help ensure store safety and legal compliance
• Work with the team to run daily store operations

Skills

Customer service

Communication

Teamwork

Job description

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store. As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business. What you’ll do:

Responsibilities

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community, As a Customer Team Member at Co-op, you'll be part of a business that's truly different. There's lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in-store experience to preparing bakery products and promoting our membership offer, every day is different. If you're looking to kick-start your retail career, this opportunity could be perfect for you.

Other Roles

As a Customer Team Leader, you'll help maintain our high standards while supporting your store colleagues to be their best. You'll assist the Store Manager and make sure your store is always safe. You'll also take pride in keeping the store well-stocked and looking great, leading by example and doing the right thing. If you're looking to build a rewarding career in retail, this could be the perfect opportunity. If you have a strong sense of community, commercial awareness, and leadership skills, our Store Manager opportunity might be what you're looking for. As a Store Manager at Co-op, you'll lead your team and make sure everyone works together to deliver a great in-store experience for our customers. While the role comes with its challenges, with exciting opportunities for growth, it's one of the most rewarding careers in retail. You'll lead a large team of Store Managers across around 20 stores. You'll inspire your team to deliver a great customer experience, drive sales, and contribute to their communities. This is about more than managing stores - you'll help to bring our strategies to life through exciting projects and programmes. With plenty of support and the freedom to develop, this is a great opportunity to grow your career in retail.

Requirements

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

Benefits

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments, Holidays starting from 31 days holiday per year (includes bank holidays)
• 30% off Co-op branded products in our food stores
• Pension with up to 10% employer contributions
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Services to support your physical, mental and financial wellbeing

Success Profile

Success profile What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.

• Customer Focus
• Problem Solving
• Communication
• Initiative

Food Retail at Co-op

Food Retail at Co-op Our Food Retail teams are the face of Co-op. If you're welcoming, friendly, and helpful, you'll thrive here. The day is busy, but our colleagues work together to get things done and give our customers a great in-store experience. Whether you're a Customer Team Member, Customer Team Leader, or Store Manager, we'll reward you by supporting your financial, physical, and mental wellbeing, and give you the tools to own your development and your career. That's our promise to you.

Our Co-op culture

Our Co-op culture At Co-op you'll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders. We're all in this together and at Co-op, we always look out for each other. We'll do all we can to help you create a great work/life balance. If you experience abuse or harassment in the workplace, we'll support you. Your manager won't solve all your problems, but they'll understand and empower you.