Customer Team Member

Co-op; Burntisland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail organization is seeking a Customer Team Member in Burntisland. You will provide friendly service, support colleagues, and ensure a safe store environment. Ideal candidates should have strong people skills and a genuine care for customers. Benefits include a pension scheme, paid training, and a 30% discount on all products. This role is part-time with a varied shift pattern.

Benefits

31 days holiday

Pension with up to 10% employer contribution

30% discount on Co-op products

Virtual healthcare services

Paid training

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues in solving problems for customers.
• Ensure the store is safe and legal.
• Assist in introducing new products and services.
• Get involved in community activities and events.

Skills

People skills

Customer service

Flexibility

Problem-solving

Job description

Customer Team Member

Location: 33 Dollar Road, Burntisland, KY3 0HN. Pay: £12.60 per hour. Contract: 16 hours per week + regular overtime, permanent contract, part time. Working pattern: varied shifts including early mornings (store opening) and weekends. Regular training is fully paid. Candidates can apply using mobile device, no CV needed.

We’re looking for Customer Team Members to join our team at Co‑op.

Benefits

Enjoy 31 days holiday, a pension with up to 10% Co‑op contribution, virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What you’ll do

• Friendly and thoughtful service – put customers first in everything you do: respond to queries, champion Co‑op products and Membership, and deliver a great shopping experience.
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are accurate.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rated for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme and will offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria.

We reserve the right to remove a vacancy before the scheduled closing date.